Category Archives: Business performance

Using Employee Surveys to Know What You Don’t Know

Posted by Ward TLC - Thursday, December 5th, 2013 at 3:53 pm

Contributed by Alan D. Anderson, SPHR – President and Managing Partner, The Lytle Group When it comes to making decisions, very often it’s the things you don’t know that can impact the outcome of those decisions the most. And since employees are the lifeblood of every business, you need to take the time to get […]

Customer Retention – A Key Factor in any Business

Posted by Ward TLC - Thursday, December 5th, 2013 at 3:29 pm

Regardless of your business or industry, ensuring customer satisfaction and building customer loyalty are key factors to success. Too often we rely on customers’ complaints before taking action or we focus on the individual elements of our service or product, missing the overall level of satisfaction with the various elements that make up your offering. […]