Altoona, PA – 3/22/21
As you know, one of the core pillars of our cultural beliefs is our commitment to customers first. It is in this regard, I am proud that Ward Transport and Logistics was named the 2020 top carrier in the Mid-Atlantic by the Mastio group. This is a huge honor and a first for our company.
The Mastio survey is conducted annually and entails comparing all major LTL carriers based on customer feedback. The survey is the industry standard as it pertains to measuring a carriers value to customers. Over 350 Ward customers were surveyed and the responses came back clear, our beloved customers love shipping the Ward way. We were rated high in the categories of service, sales force interaction, problem resolution, quality of drivers and claims free handling. I have always said, we have strong competitors in our footprint. They make us better, but to be the top carrier is a true accomplishment especially given the difficulties and challenges our industry experienced in 2020.
To our valued customers….thank you for this honor. I promise the ONE WARD Team will take a moment to celebrate, but then quickly refocus our efforts to deliver an industry-leading customer experience in 2021.