To: All ONE WARD Employees, Families and Customers

From: Bill Ward Jr, President

Subj: COVID-19 Response Update

I hope everyone is staying healthy and well during this difficult time. I would be remiss if I didn’t begin this communication by thanking our drivers. They are truly the backbone of America and their daily sacrifice is keeping our country running. I was happy to see our truckers get the appreciation they deserve at last week’s White House rally. Knowing the business as we do, we know that those drivers require a supporting cast and am also so grateful to all members of the ONE WARD Team for the work they are doing. As has been said all over the nation, we truly are “all in this together.”

While we work to serve our customers, we continue to observe the health guidelines as advised by the CDC. Approximately, 150 gallons of hand sanitizer has been distributed company-wide thus far with more on the way. Likewise, 5,000 face masks have been distributed with another 10,000 additional ordered. Rubber gloves have also been provided. We will maintain a rolling three-month stockpile of these items so we will continue to have the supplies to stay safe. As we do our best to ensure our team has everything they need, it is imperative that we all take individual responsibility and use these tools. Finally, the planning to ensure our cost structure remains in line with our revenues, which we monitor each day, has put our company in a very stable position financially. During this unprecedented time, most carriers have implemented similar measures.

As we await government orders and directions on reopening the country and hypothesize what the “new normal” will look like, we know that the remainder of 2020 will be uncertain. We look forward to the day we can be together once again, and look back on this tragedy and know we have all done our part to support our country and our company to overcome this tragic event.

In closing, the safety of our teammates and customers remain our number one priority. I thank all of you for your continued sacrifice. It truly means a lot to my family and I. Take care of each other and stay healthy.

Bill Ward Jr, President