Category Archives: Uncategorized

Ward Transport & Logistics Panel Discussion – Getting an inside look at outside influencers

Posted by Bill Bettwy - Wednesday, June 30th, 2021 at 10:30 AM

Altoona, PA – 6/21/2021


Ninety years in business is an impressive milestone. In nine decades, any company will witness economic swings, natural disasters, and shifting government policies. However, the best way to adapt and overcome is to listen and learn constantly, and that is why forward-
thinking 4th generation Ward Transport and Logistics President Bill Ward, Jr. put together a panel discussion for the recent sales and
operations meetings.


Knowledge based on experience was on full display during the panel. The panelists included; Journal of Commerce journalist
Bill Cassidy
, Smith Transport President Todd Smith, and Falcone Industries CEO John Falcone. The discussions were led by moderator Tommy Barnes, CRO of MyCarrier. Ward offers more to its customers than just an LTL service. The fact that its services also include warehousing, brokerage, and dedicated is why Bill Cassidy found this panel constructive on many levels. “Knowing just your industry is no longer viable. Many external elements can affect both the company and customer supply chains.” The other two panelists supported Bill’s theory as their experiences demonstrated the importance of cross-platform data analytics.


“I believed John, Bill, and Todd were the perfect combination to provide our sales and operations teams with an inside look of what’s happening outside the company and how we can respond in order to continue to provide our customers industry-leading solutions,” says Ward Transport and Logistics President, Bill Ward, Jr.. MyCarrier CRO, Tommy Barnes agrees that keeping the pulse on several supply chain
arteries will help drive revenue and growth. Barnes states, “Technology automation for carriers was necessary last year. This year, the new normal is driving carriers to adopt freight automation which is now required to keep up with customer demand and satisfaction.”


After all the discussions, it’s clear that no one can say with certainty what will come next. However, if a company continues to look, listen, and learn, it will be more prepared to switch lanes and keep the trucks on smoother roads.


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Ward is going green(er)

Posted by Bill Bettwy - Thursday, April 22nd, 2021 at 1:52 PM

One of the harsh realities of the trucking industry is that by nature of what we do, we consume a substantial amount of energy and resources to do it. It’s no surprise that Trucking is one of the largest contributors to total global CO2 emissions.  While this isn’t good, the silver lining is when you’re the largest contributor to the problem, you also have the biggest opportunity to make it better.


Here at Ward, we understand how critical it is to create sustainable solutions that eliminate waste across our network.  Over the last several years we have worked to limit our carbon exposure by being more thoughtful about the type of equipment we purchase, how we utilize these assets, and continue to find ways to create an end-to-end paperless experience for our customers and suppliers.


We are proud to say that our fleet today is modern, well-maintained, and powered by technology to make it run more efficiently.   For instance, we’re using more fuel efficient single-axel tractors across our P&D and linehaul operation. These “dual-use” assets allow us to limit the amount of fuel consumed on a night basis.  This reduces our fuel consumption by about 500 gallons each night, which equates to over 130,000 gallons a year. Again, showing just how small incremental improvements can have a very big impact on the entire ecosystem. 


Our paperless customer experience is another big initiative here at Ward.  We’re going digital and are unpacking the paper trail across the shipment’s lifecycle. Additionally, we are creating tools for our customers to automatically create, retrieve, and archive their paperwork quickly, safely, and in a centralized spot too. This coupled with our electronic billing and payment process contributes to a true paperless experience. 



Click here to get paperless invoicing now.  Why wait until June 1st?



At Ward we believe sustainability is a shared responsibility.  As we continue to create and think through new ways to help decarbonize our industry, we welcome new ideas from our customers and strategic suppliers.


On behalf of Ward, happy Earth Day!








Not all “Guaranteed” products are the same

Posted by Bill Bettwy - Monday, April 12th, 2021 at 10:13 AM


As we continue to move forward into the Second Quarter of 2021, we are witnessing historic shipping levels and a definite capacity crunch. Backlogs at ports, added containers on the ocean, tight inventory levels and driver shortages are adding even more stress to the customer’s supply chains.  As the economy continues to re-open and grow, it is our role to work with multiple customer departmental challenges and have a complete understanding of internal supply chain needs and demands.



When shipments schedules are a must, Ward Transport & Logistics’ guaranteed offering (Ward Assured), provides a 99.8% guaranteed on-time delivery service by Noon, 3:00 PM or a specific guaranteed window.   If any Ward Assured shipment fails to deliver on-time or in-tact, we do not force the customer to “file for a refund” but provide a 100% commitment to void the invoice on any failures.  Our reliable operations and customer service team monitors every Ward Assured Guarantee from pick-up to delivery.



With this commitment to service, you can rest (Ward) assured all shipments will meet your customer expectations.




Ward named a top carrier in latest Mastio survey

Posted by Bill Bettwy - Monday, March 22nd, 2021 at 10:35 AM

Altoona, PA – 3/22/21


As you know, one of the core pillars of our cultural beliefs is our commitment to customers first. It is in this regard, I am proud that Ward Transport and Logistics was named the 2020 top carrier in the Mid-Atlantic by the Mastio group. This is a huge honor and a first for our company.


The Mastio survey is conducted annually and entails comparing all major LTL carriers based on customer feedback. The survey is the industry standard as it pertains to measuring a carriers value to customers. Over 350 Ward customers were surveyed and the responses came back clear, our beloved customers love shipping the Ward way. We were rated high in the categories of service, sales force interaction, problem resolution, quality of drivers and claims free handling. I have always said, we have strong competitors in our footprint. They make us better, but to be the top carrier is a true accomplishment especially given the difficulties and challenges our industry experienced in 2020.


To our valued customers….thank you for this honor. I promise the ONE WARD Team will take a moment to celebrate, but then quickly refocus our efforts to deliver an industry-leading customer experience in 2021.






Ward is now offering service to/fro Michigan

Posted by Bill Bettwy - Friday, February 26th, 2021 at 7:48 AM


Ward Transport & Logistics is excited to announce our next level service expansion into the state of Michigan on March 1, 2021!  With the opening of our newest Toledo Ohio facility in January of 2021 we advised that this would be a two stage opening.  Stage one has been a great success, we are seeing strong service into the northwest Ohio market and have been rewarded with terrific growth, stage two is now ready to launch!


We are coming to Michigan, using our newest Toledo facility as the impetus to provide service to 90% of the population in the state.
Our transit service will be exceptional with many next day lanes into the large markets of Detroit, Dearborn and Monroe.


Get from Baltimore to Detroit NEXT DAY!


Have freight in Winchester Va you need in Dearborn, we’ll get it there NEXT DAY!


What about New Jersey you ask, yep, NJ and Eastern Pa to greater Detroit NEXT DAY!


And of course this goes both ways! For our friends in the south 2 day service from Charlotte and Raleigh into the Greater Detroit area!


We also have an added day product that fills the balance of the market that expands from Warren to Grand Rapids and from Flint to Kalamazoo providing you with exceptional Michigan coverage. For the best and of course most accurate transit times check our website at or speak with your Logistics Solutions Manager today for the latest and greatest news from Ward.


We know you have a choice and we thank you for “Shipping the Ward Way”!






Covid-19 Update 4-21-20

Posted by Bill Bettwy - Tuesday, April 21st, 2020 at 11:05 AM

To: All ONE WARD Employees, Families and Customers

From: Bill Ward Jr, President

Subj: COVID-19 Response Update

I hope everyone is staying healthy and well during this difficult time. I would be remiss if I didn’t begin this communication by thanking our drivers. They are truly the backbone of America and their daily sacrifice is keeping our country running. I was happy to see our truckers get the appreciation they deserve at last week’s White House rally. Knowing the business as we do, we know that those drivers require a supporting cast and am also so grateful to all members of the ONE WARD Team for the work they are doing. As has been said all over the nation, we truly are “all in this together.”

While we work to serve our customers, we continue to observe the health guidelines as advised by the CDC. Approximately, 150 gallons of hand sanitizer has been distributed company-wide thus far with more on the way. Likewise, 5,000 face masks have been distributed with another 10,000 additional ordered. Rubber gloves have also been provided. We will maintain a rolling three-month stockpile of these items so we will continue to have the supplies to stay safe. As we do our best to ensure our team has everything they need, it is imperative that we all take individual responsibility and use these tools. Finally, the planning to ensure our cost structure remains in line with our revenues, which we monitor each day, has put our company in a very stable position financially. During this unprecedented time, most carriers have implemented similar measures.

As we await government orders and directions on reopening the country and hypothesize what the “new normal” will look like, we know that the remainder of 2020 will be uncertain. We look forward to the day we can be together once again, and look back on this tragedy and know we have all done our part to support our country and our company to overcome this tragic event.

In closing, the safety of our teammates and customers remain our number one priority. I thank all of you for your continued sacrifice. It truly means a lot to my family and I. Take care of each other and stay healthy.


Bill Ward Jr, President